Terms and Conditions of Sale

Our commitment to you

We are committed to provide you with a positive and professional experience in all aspects of your dealings with us. We stand behind our products and services. Happy customers are our goal!

Terms of Contract

These Terms and Conditions are complete and exclusive Statements of the terms and conditions of the contract between Customer and VanVolumes. No additional, different, or inconsistent terms in a purchase order or other document issued by Customer are applicable to this transaction unless agreed to in writing by authorized personnel of VanVolumes. VanVolumes sales staff are not authorized to make any changes or alter in any way the written quote letters provided by estimating department.

Our Privacy Policy

The right to privacy regarding personal information is regulated by law. We consider ourselves very fortunate and honored to merit your trust, and it is our highest aspiration to remain worthy of it. The following policy statement describes our privacy commitment to all of our clients.

We typically receive non-public personal information from our client in a form of a mailing list, distribution list, or as confidential personal information list. These lists are provided to us for printing, mailing or distribution purposes. If your project consists of more sensitive information, please refer to our Secure Printing Section.

Secure Printing

We offer “Secure Printing” for all confidential matters. We ask that you notify us if you are providing us with any form of confidential information, except the general mailing list, and the requirements of how we should treat the information. We will set up standards of operating procedures to meet your requirements and protect your confidential information. The cost of “Secure Printing” is determined based on the requirements needed to protect your information.

Use and disclosure of your personal information

VanVolumes does not disclose any non-public personal information provided by our clients to unaffiliated third parties except as authorized by you or as permitted by law including in response to governmental or regulatory requests. VanVolumes does not sell information provided by our clients to any third parties.

Securing your personal information

We restrict access to non-public personal information provided by our clients to our employees, affiliates and service providers who are involved in production or administering the products and services that we are hired to perform. We offer additional procedural and safe guards for protecting personal information provided to us, including destroying the information, under our “Secure Printing”, and upon your request.

Privacy and the internet

When you visit this site, your browser may be momentarily directed to the website of an ad server or other third party service provider. This re-direction process will not be apparent to you. These third party websites automatically receive your IP address when this happens, and they may also collect information from your interaction with our websites including computer and connection information, standard web log information, and ad information. Such information does not identify you individually.

This section covers terms and conditions of sale for quotations, orders, delivery, scheduling and other issues in conducting business with VanVolumes.

Accuracy of Specifications:

Quotations are based on the accuracy of the specifications provided. VanVolumes will re-quote a job at time of submission if the original files, artwork, turn time, or any other specifications are different than originally presented.

Author's Alterations/Corrections(AA's):

Customer alterations include all work performed in addition to the original specifications. These alterations, corrections, and or revisions will be billed at our normal rate for labor and materials.

Order Cancellations:

Upon canceling an order, the customer will be charged for all work done and materials purchased to date. Orders that are canceled after files have been processed for proofing will be subject to a 25% cancellation fee, to cover the cost of order entry, prepress and work performed to date. Orders that are canceled after proof approval are subject to a total cost incurred for labor and materials up to 100% of the quoted price.

Returns/Refunds:

VanVolumes does not accept any returns and/or issue refunds. All orders are custom manufactured for a specific customer and have no value for resale.

Orders on Hold:

Orders that are placed on hold for longer than 10 working days will be considered canceled and subject to our order cancellation policy

Color Proofing:

A full color contract proof is used to simulate how the printed piece will look. Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. PDF and Web proofs are intended only to determine design, layout, and text accuracy. VanVolumes is not liable for color matching or ink density of PDF or Web proofs. It is important to note that images on computer monitors are RGB and process printing is CMYK, thus the colors shown on your monitor will not exactly match the final printed piece and the color accuracy will mostly depend on the calibration and accuracy of your monitor. Make sure to ask for a full color contract proof if the accuracy of the colors is important to you. Most critical color reproductions require a press check. You must request a press check at the time submitting your quote request. Loss of press time due to customer delay, changes, revisions, or corrections at the time of a press check is subject to current rates.

Creative Work:

Any creative work created by VanVolumes for a print job is subject to copyright laws. It may not be used for any reason except by written permission from VanVolumes. Once permission has been granted, any derivation of ideas from the work or compensation (if any) is to be determined by VanVolumes.

Delivery:

Unless otherwise specified, the price quoted is for a single shipment, without storage, F.O.B. VanVolumes loading dock. Proposals are based on continuous and uninterrupted delivery of the complete order. If the specifications state otherwise, VanVolumes will charge accordingly at current rates. Charges for delivery of materials and supplies from the customer to VanVolumes, or from the customer's representative to VanVolumes, are not included in quotations unless specified. Title for finished work passes to the customer upon delivery to the carrier at shipping point, or upon mailing of invoices for the finished work or its segments, which ever occurs first.

Electronic Manuscript or Image:

It is the customer's responsibility to maintain a copy of the original file. VanVolumes is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or final input. Until digital input can be evaluated by VanVolumes, no claims or promises are made about VanVolumes' ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize customer-supplied files will be billable.

Indemnification:

The customer agrees to protect VanVolumes from economic loss and any other harmful consequences that could arise in connection with the work. This means that the customer will hold VanVolumes harmless and save, indemnify, and otherwise defend him/her against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence.

Inspection of finished Goods by Customer:

Customer shall inspect goods upon receipt and delivery. Customer shall not, under any circumstances, accept any packages, cartons, or skids with visible damage. Accepting damaged shipment will void any warranty or responsibility by VanVolumes. Customer shall notify VanVolumes in writing of all claims for damaged goods, or unacceptable quality, within 15 days of receipt of goods. Failure to timely notify VanVolumes of such defects shall be deemed a waiver by Customer.

Copyrights:

The customer warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold VanVolumes harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.

Personal or economic rights:

The customer also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or other personal or economic rights. The customer will, at the customer's sole expense, promptly and thoroughly defend VanVolumes in all legal actions on these grounds as long as the VanVolumes promptly notifies the customer of the legal action and gives the customer reasonable time to undertake and conduct a defense. VanVolumes reserves the right to use its sole discretion in refusing to print anything it deems illegal, libelous, scandalous, improper, or infringing upon copyright law.

Limitation of Liability:

VanVolumes' liability for breach of this warranty is limited, at its option, (i) to repairing or replacing the defective goods at no cost to Customer or (ii) crediting Customer for its variable unit cost paid to credit for defective number of goods. Variable unit cost means the price per piece charged to the Customer for goods produced. In no event will VanVolumes be liable for any indirect, special, consequential, punitive or exemplary damages for any matter arising under this contract, and/or for negligence. VanVolumes warrants that the work is as described in the quotation letter. The customer understands that all sketches, copy, dummies, and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.

Order:

Acceptance of order shall not be effective until received and accepted by VanVolumes. Acceptance by VanVolumes may be either by notification to customer or by commencing to produce work on the merchandise ordered. Canceled orders require compensation for incurred cost and related obligations.

Over-runs or Under-runs:

Over-runs or under-runs are standard in the printing industry. VanVolumes limits the over-runs or under runs to 10%. VanVolumes will bill for actual quantity delivered within this tolerance. If the customer requires a guaranteed quantity, or lower percentage of tolerance, it must be stated at the time of quotation, and must be noted in VanVolumes’ quotation letter.

Preparatory Materials:

Artwork, type, electronic files, plates, dies, negatives, positives, tapes, disks, proofs, and all other items supplied by VanVolumes, or created by VanVolumes or its subcontractors, will remain VanVolumes' exclusive property.

Prepress Proofs:

VanVolumes will submit hard proofs or use online proofing methods, prior to production, for the customer's review and approval. Corrections will be returned to VanVolumes on a "master set of proofs" marked "OK," "OK With Corrections," or "Revised Proof Required" and signed by the customer. Until the master set is received, no additional work will be performed. VanVolumes will not be responsible for undetected production errors if proofs are not required by the customer, the work is printed per the customer's OK or requests for changes are communicated orally.

Production Schedules:

Production schedules will be established and followed by both the customer and VanVolumes. There will be no liability or penalty for delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of government or civil authority, acts of God, loss of power, or other causes beyond the control of VanVolumes. In such cases, schedules will be extended by an amount of time equal to delay incurred.

Quotation:

A quotation not accepted within 30 days may be changed, or canceled.

Taxes:

All Taxes and assessments are the responsibility of the customers and are not included in the quoted price. No tax exemption will be granted unless the customer's "Exemption Certificate" (or other official proof of exemption) accompanies the purchase order. If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority, or immediately reimburse VanVolumes for any additional taxes paid.

No Liability for Errors:

VanVolumes is not liable for errors in a final product caused by any of the following reasons:

Spelling, punctuation and grammatical errors
Low resolution or low quality graphics and images
Damaged fonts
Transparency issues
Overprint issues caused by client file
Artwork files that are not created following our specifications
Variances in color from the conversion of Pantone or RGB colors to CMYK
Errors in user-selected options such as size, quantity, paper and finish
Duplicate orders submitted by the User
Incorrect files uploaded
Incorrect file orientation
Minor Cracking on folds
Cutting variances under 1/16"
Incorrect or undeliverable shipping address
Damage to products after delivery to User

Customers are responsible for reviewing their files and correcting any issues prior to placing the order, and also reviewing the proof for accuracy prior to production.

Printing Turnaround Time:

Printing turnaround time begins after we have received your signed proof and full payment for your order. If you have chosen to waive your proof approval, printing turnaround time begins after we have received your print-ready files and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time will begin after we receive acceptable print-ready files or after we create the print-ready files, and your payment is received.

Please note that production turn times are based on week days, and does not take into account Saturdays, Sundays or legal Holidays. In addition, while Printing turnaround time includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times. You should allow additional business days for delivery based on the shipping method you selected.

Mailing Services:

All mailing delivery dates are estimates, not guarantees. VanVolumes's responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service ("USPS"). VanVolumes's responsibility ends when the job is delivered to the US Postal Service Business Mail Entry Unit. In no event shall VanVolumes be liable for USPS performance failures or delivery delays.

VanVolumes shall be liable to rectify printing and mailing errors only to the extent of re-mailing a correction or corrected job as soon as possible, and allowable damages shall be limited to the value of the printing work performed. In no case is VanVolumes liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job. VanVolumes is also not liable for returned mail pieces that are undeliverable for any reason. The User will defend and hold VanVolumes harmless in any suit or court action brought against by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where, acting as the User's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in VanVolumes's sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against for actions of the User or User's employees which may occur as a result of any mailing service including mailing list rentals.

Protected Information:

Projects containing protected information such as HIPAA patient health information or MA 201 CMR 17 personal information will purged within 30 days of invoicing. Customers are required to inform VanVolumes with regard to the protected information at the time of price request prior to placing the order.

Terms/Payment:

Our terms are full payment at the time of the order.

Legal Jurisdiction:

In the event of a dispute relating to any purchase, litigation shall be brought in Palmer District Court, 235 Sykes Street, Palmer, MA 01069, or United States District Court, Springfield, Massachusetts. Customers agree to Palmer District Court Jurisdiction.